APPOINTMENTS & CANCELLATIONS
Read important information about booking appointments and cancellation policies. [Click here]
Please consider others by leaving small children at home so that you and others may enjoy a peaceful session.
CELL PHONES & PAGERS
With respect for all other clients attending the spa, please turn off your cell phone or pager while in the spa. Using cell phones during session slows the Practitioner and your service time will be adjusted in order to finish on time.
If you need to return products for any reason, it must be done within 1 week of purchase for a 90% refund. After that time, we cannot accept any cosmetic or skin care product for return. A spa credit for services will be issued or allow up to two weeks for a refund check. No refunds on repackaged or custom blends.
No refunds on gift certificates. Gift certificates may not be used to purchase another gift certificate.
We cannot permit anyone to observe or be in the room with a friend or spouse while they receive services by our Practitioners. The exception to this policy is a parent with his/her child, age 15 and under.
For returned check, we charge $35 (each time).
GRATUITIES & PAYMENT
Gratuities are not expected, however, they are appreciated at your discretion. We accept cash, personal check, MasterCard, Visa, Discover & American Express as payment for spa transactions. 18% gratuity has been added to all signature packages.
In many cases, we are able to provide services even during your pregnancy. If you have concerns, please consult with your health care provider to provide you with sound advice concerning the service in question.
APPOINTMENTS & CANCELLATION POLICY
Please note it is recommended you make your appointments at least 1 - 2 weeks in advance when possible. Many of our practitioners are booked from 3 - 4 weeks in advance. Please arrive at least 30 minutes prior to your scheduled appointment time. For appointments, call or visit our website for online booking. Service time listed for each service is approximate for scheduling purposes.
As a courtesy, we will give you a reminder call the day before to confirm your appointment(s). If we do not speak directly to you, it is still your responsibility to remember your appointment(s). As a courtesy to other clients and practitioners, appointments must be canceled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. For no-shows, 100% of the service booked will be charged.
Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client will not be delayed. The full value of your treatment will be applied.
Spa packages, services consisting of three plus hours of service time, or when two or more people from the same party schedule time, require a credit card deposit or gift certificate number to reserve time slots. Credit cards or gift certificate will be debited at the above rate in the event of short-notice cancellation or no-show.
In the event your practitioner should become unavailable the day of your appointment, we will make every effort to provide your service by moving your appointment to another practitioner. If we are not successful in providing you with an alternative practitioner to accommodate your scheduled service we will provide you with a full spa credit for the full amount of the scheduled service.